Refund and Returns Policy
Refund Policy
If your Peach Club order has not yet been shipped, you may request to cancel your order. Please contact us as soon as possible at milliondollaesthetics@gmail.com, as we aim to process and dispatch orders quickly.
Once an order has been shipped, it is non-refundable. We are unable to offer refunds after your order has been dispatched.
Shipping Information
Order Processing: Orders are normally processed within 1–3 business days, excluding weekends and holidays. Wholesale orders may require 7–10 business days for processing.
Shipping: Once processing is complete, your order will be dispatched. Standard shipping typically takes 2–5 business days, depending on your location and courier service.
Please note that processing time and shipping time are separate. The processing period is the time required for Peach Club to prepare your order before it is handed over to the courier.
Orders containing more than 20 units of an individual product may be subject to an additional shipping fee.
Returns Policy
For hygiene and safety reasons, Peach Club does not accept returns on feminine care, intimate care, personal care or body care products once they have been shipped. All sales are final.
However, if your order arrives damaged, defective, incorrect or with an item missing, please contact us promptly at milliondollaesthetics@gmail.com with your order number, details of the problem and clear photographs where applicable. We will review the issue and work with you to provide an appropriate resolution.
Nothing in this policy is intended to limit any statutory rights you may have under applicable consumer law.
Incorrect or Invalid Addresses
Customers are responsible for ensuring that the delivery address provided when placing an order is complete and accurate.
Please carefully check your address before completing your purchase. If you notice an error, contact Peach Club immediately at milliondollaesthetics@gmail.com. If your order has not yet been processed or shipped, we will make every reasonable effort to correct the address.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
Peach Club cannot accept responsibility for orders delivered to an incorrect address where the address supplied by the customer was incorrect or incomplete.
Filing a Claim
Claims concerning damaged, missing, incorrect or defective products should be submitted within 10 days of receiving your order.
For packages believed to have been lost in transit, please contact us no later than 4 weeks after the estimated delivery date.
Where we determine that the problem was caused by an error on our part, Peach Club will cover the appropriate replacement or resolution costs.
To submit a claim, email:
milliondollaesthetics@gmail.com
Please include your full name, order number, description of the issue and photographs where relevant so that we can investigate your claim as quickly as possible.
Returned Due to Incorrect Address
If the courier considers the address provided to be incomplete or insufficient and consequently returns the package, the customer may be responsible for the cost of shipping the order again.
Once the parcel has been returned to us and you have provided a complete and corrected address, we will advise you of any applicable reshipping charges before sending the order again.
Unclaimed Packages
Packages that are not collected or claimed and are subsequently returned to Peach Club may require an additional shipping payment before they can be dispatched again.
Where applicable, we will contact you using the email address associated with your order to arrange redelivery.
Contact Peach Club:
milliondollaesthetics@gmail.com